Online platforms are great when they work without problems.
However, you may find that eConsult isn’t always open for new consultations. There can also be differences in how general practices use eConsult. Some practices only have the platform open when the practice itself is open. This means that on bank holidays or weekends, you may not be able to use eConsult.
Some practices also close eConsult once they have received the maximum number of consultations for each day.
If you are requesting an appointment, remember to provide all the relevant information. If you don’t answer all the questions or your answers don’t give a clear idea of what your symptoms are, the platform may automatically ask you to call your surgery instead.
Remember that eConsult is not an instant service and is not suitable for emergencies.